SHOP POLICIES

PROCESSING TIME
The time I need to prepare an order for shipping varies. For details, see individual items. Most items are done by hand and will take between 7 to 10 days before they ship. I will notify you if there is any further delay. I am a single, stay at home dog mom with severe disabilities, and work as fast I possibly can. If there is a rush on your oder, you can purchase the rush package, and you can message us by clicking here or email me at ally@theadventuresofally.com.

ESTIMATED SHIPPING TIMES
United States: 3-5 business days via USPS

I'll do my best to meet these shipping estimates, but cannot guarantee the USPS will deliver on time. Thankfully, we do not see these issues thus far.

DISCLAIMER
Due to variations of monitors and screens, actual colors may slightly vary. I do my best to show true colors of an item.

All designs are placed and done by hand, so placement may vary from item to item. Any distressing of jars may vary item to item.

Some items may contain small parts. As I do my best to make sure everything is securely attached, young children or pets should not be left unattended while with these items. All our vinyl is CPSIA certified safe for all ages.

All items are made in a smoke-free home.

All items are made in a pet friendly home. However, the area in which I work is off limits to pets.

CUSTOMS AND IMPORT TAXES
We currently only ship to the USA unless there is an agreement between the seller and the buyer. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

PAYMENT OPTIONS
We currently accept PayPal and our credit and debit card processor is Stripe. Both places keep your payment information secure. Our shop never receives your credit card information.

RETURNS & EXCHANGES
Due to the nature of our business, we will not offer exchanges, cancellations, or returns unless the error is on our part or the item arrived damaged. If your items arrive damaged, we initiate a refund through the shipper by filing a claim. We can refund you once we are refunded or we can send you another item once we are refunded by the shipper. If you need it quicker, we can work something out. Please message us within 3 days by clicking here, for any order issues, or email ally@theadventuresofally.com.

We are not responsible for lost or stolen items. A tracking number is supplied when we ship your items. The address on your order is where the item will be shipped. Please make sure this information is accurate before placing an order. By placing an order you agree to these terms.

Customer service is very important to us and we want you to be happy with your entire experience! Message us for any issues.

CARE INSTRUCTIONS
BAGS:
• Do not dry clean
• Handwash Only

MASON JARS WITH CHALK PAINT
• Your jars are not fully cured for 31 days. Please only use a slight damp cloth on jars where chalk paint is noticeable.
• Please clean all jars with paint by hand with a damp wash cloth. Do not fully submerge jars under water.
• Please do not drink or eat out of jars. They are for decoration only. The only exception is storing dry pet treats in our pet treat jars.
• Our chalk paint is non-toxic and water based. Our spray paint is non-toxic when dried. Do not store jars in excessively hot or humid areas. Paint may peal.

TUTU:
• Spot Clean for best results.

CLOTHING:
• Wash inside out on gentle cycle and hang dry for best results.

RESELLING OUR ITEMS
You are not allowed to resell our items as your own or for profit. We do bulk items for people wishing to resell our items. Please message us by clicking here or email us at ally@theadventuresofally.com for more information.

PRIVACY POLICY
I will only use your shipping and billing address, and contact information:

To communicate with you about your order

To fulfill your order

For legal reasons (like paying taxes)